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New and improved RS Production support to resolve your issues faster

on Feb 28, 2022 7:23:16 PM
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Good Solutions Support Team: Wictor and Edvin

Just like you, we strive to make improvements continuously. Therefore, we are upgrading our support process and software during March. Our focus is to resolve your support issues faster.

By upgrading our support software, we consolidate our customer information. Meaning our support agents have more relevant information easily accessible when we need to resolve an issue. At the same time, we will also change the process for creating a new support ticket from email to a standardized support form.

Please visit Good Solutions Knowledge Center for user guides, information, and inspiration.

All customers will be informed on how to create new support tickets.

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